 |
 |
|
|
 |
 SERVICES
|
 Challenges
Businesses certainly have many of the challenges faced by all other groups. But for businesses this list is perhaps unique:
- Business resumption, business continuance, pandemic readiness, or natural disasters and other interruption
- Special project rollouts/ product releases
- Launch of new territories and launching new products
- Product recalls or alerts
- Periodic updates and notices to extended team
- Authentication and auditability of message receipt (certification of voice message and emails)
- Managing request for proposals (RFP) or bid requests
Identity management systems may or may not allow the employee to manage their own contact information. If lists are collected from everyone, they are almost certainly inaccurate by the time they are entered into any phone tree or email lists that are maintained. Even if they are accurate, whenever any event occurs, things will certainly be different then!
Families and non-employees/contractors make up an integrally important part of a business’s ability to have their staff be available to support any recoveries. Almost no businesses have provided a way to reach these important members quickly, easily and safely across devices and allow for high degrees of flexibility.
The following is a sample set of challenges facing businesses when they need to know their messages are heard.
- How do you communicate controlled information to top people outside your company’s boundaries? How do you know everyone was reached and actually "heard" the message? Do you have a formal acknowledgement from each person?
- Being able to send messages across devices – multiple phones, emails and other devices to people from a number of companies is very difficult. Do you know which device is best for each person?
- Relying on everyone to check all of their various mail boxes is not good enough. And what happens when their voicemail and/or email boxes are full?
- In crisis events, it is imperative to be able to have audit trails documents message delivery. Most of today’s systems do not provide certified delivery; they only show the message was sent.
- Archiving messages and delivery details is virtually impossible when the recipients are on multiple message systems.
|
| Benefits Achieved
Using 2Unify, businesses have reported their excitement about how easy and robust the service is to meet their needs to coordinate teams and use as a communication service beyond emergencies.
Among the unique business benefits are:
- Ability to use standing groups and create on-the-fly groups to
manage urgent situations. These are ad hoc teams that need to
communicate effectively and with great certainty. This ability is
foundational to being able to respond to any business
interruption, disaster situation, weather or other extraordinary
conditions.
- Communicating regularly with channel partners (franchisees,
licensees, distributors, etc.) to keep them informed and build
customer relationships
- Polling members to get speedy answers is immensely valuable to
speed decision making. The following is a quick list we have heard
from our community:
- Confirm readiness of teams to Go Live with a project
- Find out availability of team members for special meeting
or new time
- Discover product recall completeness and affirm by each
recipient
- Staff recalls (contractors, utility workers, reservists,
etc.) and confirm their time of return/availability
- Coordinate customers and suppliers on a new product launch
– supply chain updates, customer outreach for availability
or channel partner updates
- Ability to use pin numbers (when needed) to provide auditable
verification of specific person receiving the message and any
responses provided (compliance reporting and compliance management)
- The time savings for coordinators (leaders) is significant (in
many cases hours of effort) and the ability to be in control the
"automated contact tree" throughout makes it great.
|
|
|
 |
|
|
2UNIFY PROVIDES SECURE AND COST
EFFECTIVE MESSAGE DELIVERY TO ALL
YOUR MEMBERS, SPEEDING DELIVERY,
REDUCING COSTS AND IMPROVING
EFFECTIVNESS.
|
LEARN HOW 2UNIFY HELPED THE UNITED STATES COAST GUARD STAY CONNECTED THROUGH ANY STORM OR EMERGENCY
|
|
|
Click here to request more information or sign up for services
|
|
| Click here to see other uses of the 2Unify and SureTree solutions. |
|
|